If you’re not sure who you need, start here – our team will either answer your question or connect you with the right person.

Use these contacts if you want to choose a course, check your level, or ask about start dates and booking.

Before you apply

• Which English course or timetable is best for me (AM / PM / Intensive / Exam Preparation)?
• What level (CEFR) do I need for a specific course?
• When can I start and how long should I study?

Email: [email protected]
You can also use the enquiry or application forms on our website – the English Language Team will reply directly.

After you apply

• Questions about your offer letter or booking.
• Changing course dates before you travel.
• Sending documents or confirming payments.

If you’re a visa-required learner (for example on a 25+ week Stamp 2 programme), you may need additional documents and support.

Visa & immigration documents

• Questions about offer letters or fee receipts for your visa application.
• Letters for GNIB/ISD registration, bank letters or proof of enrolment.
• Clarification of attendance requirements for your visa type.

Contact: your Admissions / English Language contact, or email [email protected] and we will direct your request.

Attendance & progress

• Queries about your attendance record.
• Progress reports and level changes.
• Support if you have been absent due to illness or another serious reason.

Use these details if you have questions about invoices, payments, or the status of a refund request.

Accounts & payments

• Questions about your invoice or payment plan.
• Confirming that a bank transfer or card payment has been received.
• Requests for payment confirmations for visa or employer purposes.

Email (Accounts Office): [email protected]

Refund & discount requests

• Cancelling or changing your course before it starts.
• Refund requests in line with our refund policy.

Please use the official Refund & Discount Request Form .

If your course includes accommodation arranged through Dorset College (for example, host families or student residences), you may need to contact us about arrivals, changes or issues during your stay.

Before you arrive

• Questions about arrival dates and check-in times.
• Sending travel details so your host or residence knows when to expect you.
• Special requirements (dietary, medical, mobility) that may affect your accommodation.

During your stay

• Concerns about your room, host family or residence.
• Requesting a change of accommodation (subject to availability and provider rules).
• Help understanding house rules and local transport.

Studying abroad can be exciting and sometimes challenging. If you need extra support, please reach out – we are here to help.

Academic support

• Talk to your teacher if you are worried about your level or progress.
• Ask for extra advice on exams (Trinity ISE, Cambridge, IELTS).
• Discuss options if you feel your class is too easy or too difficult.

Personal & wellbeing support

• If personal, health or accommodation issues are affecting your studies.
• If you experience bullying, harassment or any behaviour that makes you feel unsafe.
• If you are under 18, or responsible for a learner under 18, and need safeguarding advice.

You can speak to a trusted member of staff or contact your English Language or Student Services contact by email. We will treat your concern sensitively and, where appropriate, confidentially.

Dorset College is located close to Dublin city centre, with easy access by bus, Luas and on foot.

Address

Dorset College Dublin – English Language School
Dublin city-centre campus, Ireland
(Please check your offer letter or our main website for the exact building and address you should use.)

How to get here

• Short walking distance from key bus routes serving Dublin city centre.
• Within easy reach of Luas and main train stations.
• Local shops, cafés and services are available near the college buildings.

We aim to answer emails as quickly as possible, especially during busy enrolment periods.

Typical response times

• General enquiries and English course questions – usually within a few working days.
• Accounts and refund queries – may take longer, especially in peak periods or where documents are required.
• Visa and attendance queries – we prioritise time-sensitive requests where possible.

If something is urgent

• Visit Reception during opening hours and explain that your issue is urgent (for example, a visa appointment or accommodation problem).
• If you are in immediate danger or have a serious emergency, contact local emergency services first (112 or 999 in Ireland), then inform the college when it is safe to do so.