To make sure your request is recorded correctly and handled quickly, all cancellations and refund requests must be made in writing.

Step 1 – Complete the online form

Please submit your request using the official Refund & Discount Request Form .

The effective cancellation date is the date on which Dorset College receives your completed form. This date is used to calculate your refund in line with the schedule below.

Step 2 – Provide supporting documents (if needed)

• For visa refusals, you must upload a copy of the official refusal letter from the Irish authorities.
• For other cases (for example, serious illness), we may ask for relevant documentation so we can fully review your request.

Step 3 – Review & processing

• Our team will review your request in line with our Terms & Conditions and this refund policy.
• Once a refund has been approved, it is normally processed within 20 working days.

If you cancel your course before the start date, your refund depends on how far in advance you cancel. The notice period is based on the date we receive your written cancellation.

The minimum charge of €250 includes the non-refundable €150 deposit.

If your visa application to study in Ireland is refused, Dorset College will normally refund tuition and accommodation fees received, in line with our Terms & Conditions.

• You must submit a copy of the official visa refusal letter with your refund request.
• Where the refusal is confirmed, we will refund all tuition and accommodation fees paid to our approved escrow account, excluding the €150 deposit.
• Any non-refundable third-party fees (for example, used exam fees, bank charges) will be outlined on your invoice or offer letter.

Sometimes your plans change, or another course becomes more suitable. We will always try to help, but changes depend on availability and academic suitability.

Changing course type or intensity

• Changes between courses (for example, from General English to Exam Preparation, or to a more intensive course) are always:
  • Subject to availability and timetable capacity; and
  • at the discretion of College Management.
• If you move to a less intensive or cheaper course, no refund is given for the difference in price.

Changing your course dates

• Moving your start date is usually possible if you give at least 7 days’ notice and there is space in a suitable class.
• Within 7 days of the start date, course changes and date changes are normally not possible.
• Bookings are personal to you and cannot be transferred to another person.

Accommodation bookings

Dorset College works with external accommodation providers (host families and residences), each with their own terms and conditions.

• Many providers have non-refundable periods or fixed notice requirements. Some do not offer refunds within 30 days of arrival.
• If you wish to cancel or change accommodation, we will check the exact terms with the provider on your behalf and advise you of the options available.
• Any accommodation refund can only be issued in line with the provider’s own policy.

Other non-refundable items

• Some items – such as exam fees, registration fees, placement or administration fees – may be partially or fully non-refundable once used.
• Details of any non-refundable items are included in your offer letter and invoice.

• This page summarises our standard refund and cancellation rules for English Language programmes.
• It should be read together with the full English Language Terms & Conditions.
• In the event of any difference, the version of the Terms & Conditions in place at the time you confirmed your booking will apply.